If we are not able to implement the contract due to war, flood, typhoon, fire, strikes, storm, earthquake, or any other condition we are not able to foresee and avoid, we will inform customers at the first possible opportunity and offer the best possible solutions, and the final bill shall be settled based on the service we actually provide.
Up to 7 days before departure: 100% refund of all money paid, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
From 3 to 7 days before departure: 90% refund, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
Within 3 days before departure: no refund.
After the trip has commenced, we are unable to refund any amount for cancelled services due to non-participation, early departure, late arrival, or missed days on tours.
For groups of more than 10 people: The terms for cancellation may vary from case to case. Please ask your travel advisor regarding the cancellation policy for your group.
Emergency contact: 0086-15538191943 (24-7 customer service)